Frequently Asked Questions
FAQ
At Rhubarb, we’re all about making VoIP simple, affordable, and hassle-free. Whether you’re exploring our self-service plans, setting up your system, or troubleshooting an issue, this FAQ page is your go-to resource for quick answers.
Can’t find what you need? Our support team is just a click away.
General Questions
What’s a Roobarb Virtual Landline, and Why Do You Need One?
Think of a Roobarb Virtual Landline as a landline – but smarter. Instead of using old-school copper wires, your calls go through the internet, making them clearer, more reliable, and packed with extra features.
With traditional landlines on their way out in the UK, businesses are switching to virtual phone systems like Roobarb to stay connected. Along with crystal-clear calls, you’ll get useful tools like call forwarding, voicemail, video calls, hold music, call analytics, and more – all designed to make your life easier, and your business look more professional.
Can I Keep My Current Number?
Yep, no problem! We’ll move your existing number over to Roobarb, and the process usually takes 10-20 days. Just let us know, and we’ll handle the rest.
Do I Really Need to Go Digital?
Short answer? Yes.
Landlines are being permanently shut down in the UK soon because they’re outdated, expensive to maintain, and don’t meet today’s needs. The good news? A virtual landline runs entirely online, so all you need is an internet connection. You’ll get better call quality, loads of extra features, and – most importantly – you won’t be left scrambling when landlines disappear.
Who Uses Roobarb?
Tons of small businesses! Whether you’re a freelancer, a hairdresser, a florist, a plumber, or run any other type of business, Roobarb gives you a professional phone system without the high costs.
What Devices Can I Use?
Roobarb works on almost anything – your desktop, mobile, laptop, or an IP phone. Just log in, and you’re good to go.
Can I Get a Landline Number for My Area?
Yep! We’ve got full UK coverage, so you can grab a number for any city or town.
What If I Want a National Number Instead?
No problem! We also offer 0330 national numbers, which cost the same as a local-rate call. Just choose 0330 from the dropdown when signing up.
Billing & Accounts
Is Roobarb Cheaper Than a Traditional Landline or Mobile?
Absolutely! Our plans come with included call minutes, and we pass wholesale savings on to you, so you get some of the best rates in the UK. Plus, switching now means you won’t have to worry about rising costs when landlines shut down.
Will It Cost Less for People to Call Me?
Yes! Calling a Roobarb number is just like calling any UK landline, which is way cheaper than ringing a mobile.
