Business Phone System
Features
Features that keep your business moving
Our Cloud Virtual Phone System service has a huge range of features and is constantly growing to meet our customers business and office virtual phone system needs.
Virtual Phone System
HD Quality Calls
Unrivalled high definition audio calls via our virtual phone system.
Music On Hold
Make sure your business sounds the best with our hosted virtual music on-hold features.
User Extension Management
Easily manage your users and extensions from your online dashboard.
Call Encryption
Increased security for voice calls over your business phone system
Voicemail
Create voicemail mailboxes for individuals or teams of users.
Phone Number Transfers
Transfer in your existing phone numbers to benefit from our low call rates.
Audio Library
Comprehensive audio library features to use with your cloud phone system.
Your Device, Your Way
iOS, Android Apps
Free virtual calling app for all Android and iOS phones.
Browser Based Phone
Free browser-based softphone app for virtual calls.
User Extension Management
Easily manage your users and extensions from your online dashboard.
Windows, Mac and Linux Apps
Free virtual calling app for Windows, MacOS and Linux operating systems
Use Any Hardware
Use the virtual phone or hardware that you want to with our virtual phone system.
Phone Number Transfers
Transfer in your existing phone numbers to benefit from our low call rates.
Call Handling
Call Forwarding
Route inbound calls to multiple destinations, features and extensions with smart call routing.
Time Of Day Routing
Extensive Time Diary routing features allow you to route calls based on the time of day and day of the week.
Call Screening & Blocking
Full control over screening and blocking incoming calls.
Auto Attendant
Create sophisticated touch tone IVR call menus for inbound calls.
Call Queuing
Keep callers on the line with our advanced call queue system.
Call Assurance
Full control over acceptance of forwarded calls.
Hunt Groups
Create hunt groups for your teams and departments.
Caller ID Routing
Effortlessly route inbound calls based on Caller ID.
Dial By Extension
Allow your callers to get straight through to the extension they want with Dial By Extension.
Wallboard Statistics
View your most important business call statistics with custom office Wallboards.
Call Management
Call Logs
See full histories of calls made and received, via your online dashboard.
Staff Presence Indication (BLF)
Easily see the status of your team with Busy Lamp Field (BLF) indicators.
Alternative Caller ID
Present as phone numbers that aren’t yet transferred to us and benefit from our low call rates.
Short Code Commands
Access business phone system features via speed dial commands
Call Parking
Free up your phone lines by parking calls and give your customers a comfortable, enjoyable caller experience.
Call Recording
Enjoy unlimited call recording without the need for additional call recorder software.
Conferencing
Hold conference calls in virtual meeting rooms and enable callers to participate via unique PIN access.
Phone Number Transfers
Transfer in your existing phone numbers to benefit from our low call rates.
Voicemail To Email
Receive Voicemail messages direct to your email inbox.
Missed Call Alerts
Ensure you’re always in the loop with missed call alerts.
Integration
Hardware Provisioning
Pre-configure your virtual phone handsets so they’re ready to use straight out of the box
Roles and Permissions
Secure access control over your business phone system with member roles and granular permissions for your team.
Phone Book Manager
(Office 365, Google Contacts, Phones and Apps)
Easily create and import phone book contacts directly to your virtual phones and apps.
Click to Dial (Chrome, Firefox)
Automatically dial phone numbers with just a single click.
Webhook Notifications
Receive real-time event notifications relating to your hosted virtual service via your website or app.
Text To Speech
Easily create audio for voicemail greetings, call routes, voice prompts and more using our text to speech feature.
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