How To Guides

Getting Started

Having a little trouble Getting Started?

Explore our step-by-step guides to set up your virtual business number and find the right plan for your needs.

Handsets

Handsets

T87W - £X An intuitive business phone designed for busy professionals and executives, featuring a large 7-inch multi-point capacitive touch screen that can be adjusted to a comfortable viewing angle for easy navigation and a smartphone-like user experience. It...

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Sip User Details

Sip User Details

On here you can change the name of a user, their extension number, their caller ID etc.   Nickname: To change the name of a user, simply delete the name under User Nickname and type in what you want the new label to be. The name should update on the handset...

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Call Handling – Voicemail

Call Handling – Voicemail

Call Handling Tab   Shows options for how calls to this extension are handled when called directly. Also includes settings related to voicemail. My Primary Mailbox   This is the mailbox that receives calls if the extension is not answered. Can be set to...

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Music on Hold

Music on Hold

The Audio tab is where you can View audio files Upload audio files Create audio files Create playlists for on-hold music To create a new audio file, click Add Audio in the top-right corner. There are three ways to create an audio file: Upload Audio Record Audio Text...

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